The buffet was pretty good if you know what to get. It was steak night. Not a good choice -- overcooked and tough. But, the fish was excellent. It's a casino buffet. Not the worst I'be had; not the best.
Rising Star Casino Resort stay on 10-14-17
Beautifully decorated for Christmas! Santa's Reindeer are here! Buffet for dinner & breakfast was plentiful & delicious. Wait staff very attentive. Casino is THREE floors & even won some money on slots! Coming back Thursday...more fun with "Good Times Travel" from MI! Wished stores were open earlier...we want to shop!
My husband and I received a certificate for Rising Star Casino as a wedding/anniversary present from my mother. The certificate included a round of golf for 2 at The Links, a hotel room for the night, the dinner buffet and the brunch buffet the following day. My husband called 2 weeks in advance and spoke to someone in the hotel to make our reservations and we were told at that time our credit card would need to be kept on file but nothing would be charged to it. My husband and I arrived at the golf course that afternoon and after our game we went to check into our hotel room. We approached the front desk to check in and were assisted by a very unfriendly unsmiling employee. My husband gave his name and told the lady we had a reservation to which she then asked for a $50 deposit. My husband and I were both surprised by this but never the less I handed the lady my credit card without hesitation. She looked at my card and immediately asked for ID. That was no problem I handed her my ID stating as I did so, that my husband and I had just got married. She then tossed her hands up stating that they have a lot of credit card thieves and my credit card and driver’s license were not good enough to prove my identity. So I then presented a signed and sealed State of Ohio marriage certificate to the already aggravated employee. She glanced at the certificate for less than a second and stated “that doesn’t prove anything” this credit card could still be stolen. This is when my patients wore off and I asked to speak to a manager. The employee went to the back and returned with no manager and told us she needed 3 forms of ID to prove the last name. This information was already laid on the counter since I had to empty my wallet basically and find all of my cards with my maiden name. I tried to show her on the marriage certificate where my maiden name was, to which she stated and I quote “I am tired of dealing with you and I just want to check you in, you are making me break the rules.” I have never been talked to that way ever by an employee in that casino or treated with such disrespect. I would be more understanding if I lacked the proper information to prove my identity, but I had everything and because of that employees incompetence it nearly ruined my trip because I was ready to leave right then and there. Any newly married women would have their marriage certificate within a few weeks of getting married; that paper is needed to take to any bank to get issued new credit cards and receiving new cards can take 7-10 business days depending on the bank. This is why the federal social security administration asks you carry your marriage certificate in case your ID and credit card names do not match. I did everything and had everything I was suppose to and was treated so rudely and unfairly by that employee. So not only was I held up at the desk to check in, I was insulted, talked down to, had my right to see a manager refused, overcharged (according to the original information we were given) and given an overall horrific impression of the casino hotel and its staff. I sincerely hope someone addresses this issue and this employee. If nothing else give the employees a basic common sense idea into identity theft and basic entry level proper customer service. I am in no means looking for anything from the hotel for this incident, because I highly doubt I will ever return for any reason but someone should be aware of the way front desk employees are talking to guest and the way guests are being treated when they have nothing but all the proper information and the employee lacks the competence.
The reason for the three stars is the casino itself. We are non-smokers. The non-smoking area is in the basement, which is okay, but they put their antique slots down there. My husband tried to play on the other floors, but just couldn't tolerate it any more. We had to cut our casino time short. They used to be on the cutting edge in their ability to accommodate both groups. The air filtration system is an epic fail.
From the time we arrived we had a great time, from when the valet guy took my car to when we left. We had fun playing slot games, enjoyed the Christmas decorations, (although they have been prettier in years past), and we had dinner in the buffet. Our server's name was Amber. She was extremely attentive, very kind and sweet. We all enjoyed the whole experience!
But, we are really enjoying our stay during Christmas week. The decorations and atmosphere are awesome.
This place is a perfect escape from a busy life, located in a serene, beautiful village and it's peaceful too. Hospitality and service is awesome. They have a friendly and nice staff in the restaurant too. The river view buffet, they have is worth the price you pay. Awesome food, friendly staff; would say a most welcoming place to everyone.
We are staying at The Lodge. We really like it -- smoke-free and really clean.
Rising Star Casino Resort Rising Sun is a US Lodging based in Rising Sun, Indiana. Rising Star Casino Resort Rising Sun is located at 777 Rising Star Dr, Rising Sun, IN 47040, USA.
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